Local support as soon as you need it
With local tech support, we can sort things out faster and more effectively, getting you back up to speed in no time.
Bryte Support
We’re proud of our New Zealand-based customer service team, ready to assist you within minutes. With competitive pricing and a high-quality, regularly monitored network, choosing Bryte means choosing an internet experience that stands out.
Local and tailored
At Bryte, we understand the unique needs of our customers. That's why our service is both local and tailored, ensuring that you receive not only the fastest and most reliable internet connection but also personalised support that understands and addresses your specific requirements.
Why it matters
In a world where quick and efficient support is rare, our New Zealand-based customer service team sets us apart. Immediate assistance, competitive pricing, and a rigorously maintained network mean choosing Bryte is choosing a superior internet experience where your needs are prioritized.
Contact us
Phone
Hours
8am - 5pm Monday - Friday
Outside of these hours please email us or leave a detailed message
Education customers
Phone
0800 890 105
Reach out and we'll get right back to you.
Popular questions
How do I setup my new modem?
Once you have received your new modem, keep it until we have advised you that your connection has been completed. At that time, it should only take a few minutes to get you connected and on the Internet.
Our systems have been designed so that you can simply plug in your modem, and as long as the cables have been connected correctly, the modem will do the rest.
In your modem pack, there is a ‘NZ Quick Start Guide’. Please read this and follow the instructions. There should be no need to browse to, and login to, the modem as it is already set up for NZ connections. Also, there is no need to configure a username and password for you connection.
Still not working? Please contact us.
Where can I find the Quick Start Guides for my Router or Modem?
To view or download the manuals for you modem, please select the appropriate link from the list of modems in the 'Files' section below the FAQ's.
I am having trouble getting connected.
​If you have been advised that your connection is ready to use, plus, you have followed the instructions in our NZ Quick Start Guide that we supplied with the modem, and you are still having trouble, please contact our customer care team so that we can help you get connected.
I have my own Modem/Router that is not working.
We may be unable to provide technical support for other modems. For optimum results and support, we highly recommend you use the D-Link Broadband modem that we have supplied to you. Our modems are one of the fastest on the market and provide better performance than many others.
What happens if I am moving house?
We are able to move your Broadband with you. Depending on the address you are moving to, you may have the same type of connection, or at least it will be the fastest connection available to try to match your current connection.Please contact us as soon as you know you are moving so that we can make the appropriate arrangements for you.
I have a Fibre ONT for my new connection, but it is missing the power cord.
If you have just moved house, please check that the previous occupants have not taken the power cord with them. If you still cannot locate it, please contact us and we can help with arranging a replacement.
How do I change the name of my Wi-Fi and Password?
Reach out to Bryte support and we can walk you through this simple process depending on your particular router.
111 Contact Code
In November 2020, the Commerce Commission published the 111 Contact Code to ensure that vulnerable consumers can contact emergency services in the event of a power failure at their premises.
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The Code requires retail landline service providers to inform customers which telecommunications technologies and devices may not work in the event of a power failure, how they can protect themselves, and where to go for support.
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What services are affected?
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Fibre and fixed wireless will not work in the event of a power failure unless you have a backup power supply, so if your landline is supplied over these technologies you will not be able to use it to contact the 111 emergency service during a power cut.
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Certain devices at your premises, such as cordless phones and medical alarms without an inbuilt battery, may also not work in the event of a power failure without a backup power supply, so you may not be able to use them to contact the 111 emergency service during a power cut.
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We recommend keeping a charged mobile phone on hand to ensure you have means of contacting the 111 emergency service in the event of a power failure at your premises.
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Please be aware that the 111 code does not cover any medical services and/or alarms - such as those provided by St John - you may have installed in your home. Please talk to the provider of these services if you have any concerns about their reliability.
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Who is a vulnerable consumer?
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The code defines a vulnerable consumer as someone who is at particular risk of requiring the 111 emergency service and does not have a means for contacting the 111 emergency service that can be operated for the minimum period in the event of a power failure.
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How do I get my account listed as vulnerable?
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You can apply to be listed as a vulnerable consumer if someone at your premises relies on your landline connection for medical, safety, or disability reasons by emailing us at this address vunerablerequests@bryte.nz You can also contact us through the website, or email support@bryte.nz
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If your application is successful we will send you an appropriate means of contacting the 111 emergency service in the event of a power failure at your premises at no cost.
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We will not deny or cease supply of a retail landline service on the basis that we know, or suspect, a consumer is, or may become, a vulnerable consumer.
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Please contact us if you have any concerns about the information provided, or if you have any sort of complaint about this process.