If you have questions about your account or setting up your Internet connection, we are here to help.
BRYTE residential and business customers
Please email us anytime at email@example.com or call us on 0800 427 983 during normal business hours.
BRYTE Education customers associated with the Covid-19 initiative
Please email us on firstname.lastname@example.org or call our support team on 0800 890 105 between 8:00 AM and 5:00 PM Monday to Friday. Outside of those hours, please email us or leave us a detailed phone message.
FAQ’s and Help Getting Connected
How do I setup my new modem?
Once you have received your new modem, keep it until we have advised you that your connection has been completed. At that time, it should only take a few minutes to get you connected and on the Internet.
Our systems have been designed so that you can simply plug in your modem, and as long as the cables have been connected correctly, the modem will do the rest.
In your modem pack, there is a ‘NZ Quick Start Guide’. Please read this and follow the instructions. There should be no need to browse to, and login to, the modem as it is already set up for NZ connections. Also, there is no need to configure a username and password for you connection.
If you need to login to the modem, please DO NOT run through the setup wizard. Cancel the wizard to get to the other settings.
If you cannot find the ‘NZ Quick Start Guide’, you can view it here.
Still not working? Please call us on 0800 890 105 and talk to one of our team.
Where can I find the User Manuals for my Modem?
I am having trouble getting connected.
If you have been advised that your connection is ready to use, plus, you have followed the instructions in our NZ Quick Start Guide that we supplied with the modem, and you are still having trouble, please contact our customer care team so that we can help you get connected.
I have my own Modem but it is not working.
We may be unable to provide technical support for other modems.
For optimum results and support, we highly recommend you use the D-Link Broadband modem that we have supplied to you. Our modems are one of the fastest on the market and provide better performance than many others.
I do not have a modem, will one be sent?
Yes. Your modem should arrive within 3-5 working days from when we placed your connection order.
You may receive your modem before your internet is fully connected. Please hold onto your modem until we confirm your connection is ready.
When will my broadband be connected?
Your BRYTE Broadband connection will go live by 5pm on the day it is scheduled. We will have advised you of that date when confirming your order.
That date could be the day we place the order, or up to 5 working days after, depending on the demand and availability of technicians to complete the order.
We recommend that you do not plug in your modem until this time, to ensure it connects to the right service provider.
What happens if I am moving house?
We are able to move your Broadband with you. Depending on the address you are moving to, you may have the same type of connection, or at least it will be the fastest connection available to try to match your current connection.
Please contact us as soon as you know you are moving so that we can make the appropriate arrangements for you.
I have a Fibre ONT for my new connection, but no power cord?
If you have just moved house, please check that the previous occupants have not taken the power cord with them. If you still cannot locate it, please contact Chorus to provide a new one.
A power cord can be ordered from Chorus using the following link:
Subsequently, if you have no Internet on a Smart phone to access this Web Page you can call Chorus on 0800 600 100. Their Contact Centre is open 8:30 am – 5:00 pm, Monday to Friday (8:30 am – 4:00 pm on Thursdays)
How do I change the name of my WiFi and password?
If you have the Dlink DVA-2800 modem, which is provided by us, please follow the steps below.
Please note: We are unable to provide support for modems that are not supplied by us.
Open your internet browser (E.g. Internet Explorer or Google Chrome) and in the address bar type: http://192.168.1.1
If you are prompted with a Welcome Page, please select ‘Cancel’ as you do not need to manually configure your Router to connect to the Internet.
If you are prompted to input a password, this will be ‘Admin’ by default.
Change Your WiFi Network Name
To change the WiFi Network name, select the Tabs: ‘Settings & Wireless’.
Here you can change the WiFi Name (SSID) of both the 2.4GHz & 5GHz WiFi frequencies.
The differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide.
The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds.
The 5 GHz band provides less coverage but transmits data at faster speeds.
You may wish to have the same WiFi name to assign in the 2.4Ghz & 5GHz fields as this will assist your devices in connecting to the most optimal frequency depending on how far away you are from the Router.